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How can I request an early check-in
or late check-out time? |
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Early check-in or late check-out
should be requested directly with the hotel.
Extra charges might be
applied. |
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When
are compulsory meals and surcharges
applied? |
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Customers are kindly requested to pay for
surcharges as well as compulsory dinners on
Christmas, New Year and Vietnamese New Year
(Tet).
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Do I pay any reservation fee?
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No,
We will not charge you a reservation
fee. |
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What is the Run of House room
category? |
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"Run of
House", sometimes abbreviated as "ROH" includes
the most common or standard type of room
category in the hotel, featuring basic
amenities. When you select "Run of House", your
actual room will be determined by the hotel,
based on availability, at the time of
check-in.
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Your
rates are per person per night?
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No,
our rates is per room per
night. |
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Do
children stay for free? |
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Our room prices are based on
nightly double occupancy. Kids under twelve
usually stay for free if sharing bed with
parents. Almost hotels and resorts accept
maximum of 1 kid stay in parents' bed and
breakfast for kids under 12 years is 50% of
adult's prices.
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What
is the hotel categories specified in your
website? |
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We have tourist class (2 star
hotels), standard class ( 3 star hotels)
superior class (4 star hotels), deluxe class (5
star hotels) . The tour quotation will be based
on which hotel category you select.
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Are
there any hidden cost you do not mention? What
about tipping? |
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No, all inclusions and
exclusions are mentioned at our final
confirmation for your trip. Generally, tipping
is not compulsory. If you are satisfied with
your guides, drivers, a small gratuity is an
appropriate way in which to show appreciation to
them.
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Do
children receive discounted rates?
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Yes, we are a friendly children
company, children enjoy discount from us. Under
2 year olds free of charge. 2-12 year olds as
bed share : 50 % of adult price. 7-12 year olds
as twin share : 90% of adult price
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What
is a confirmation voucher? |
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Once the service you have
booked is confirmed, we will send you by email a
confirmation voucher detailing all the
reservation and price conditions. Please, print
it out keep it as your trip’s documents
and presented when requested. Your voucher will
be accompanied by a booking confirmation number;
make sure to have it in hand upon arrival or
check in hotel.
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What’s
your cancellation policy for tours
reservation? |
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21 days prior to your tour's
departure : no cancellation charge (but US$ 100
non refundable deposit will be forfeited for
tour booking and 50 USD for hotel reservation or
other service) Within 16 -21 days prior to
tour's departure : 20%
Within 08 -15 days prior to
tour's departure : 50% Within 03 - 07 days
prior to tour's departure : 75% Within 7
days prior to tour's departure: 100
%
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How
long does it take to get a confirmation?
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You will get a confirmation
within 48 hours except for special cases (during
fair periods, high season, or special
events...)
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How
do I customize my Itinerary? |
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Just click on customized
tour and fill up the form or email us to tell us
what you want. Our travel expert will support
& advice you invaluable
information!
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What
happens to my tour booking if my flight is
delayed? |
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Please inform us and the hotel
immediately in order to change your reservation
as soon as possible. Any additional fees will
only depend on the hotel policy. We try our best
to offer you the similar ground services. You
can request for a new “Itinerary/Receipt” with
new information of reservations.
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What
is the latest time that I can make my
reservation? |
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Even if we accept all bookings
that are made on the travel date, we can only
guarantee bookings made at least 3-working days
for day trips and excursions only (not including
Sun & Public holidays) before the departure
date. Any the earlier you book, the better
chance you have to get a confirmed
reservation.
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How
do I reserve tour with you? |
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Making
an online reservation with http://www.vytatour.com/
is easy. Just complete and send the reservation
form making sure that you have given us your
e-mail address and a valid credit card number.
As soon as we receive your request we will
contact your chosen hotel to confirm the
reservation. It is our policy to reply to all
requests within 48 hours. Please read our
Deposit and Cancellation policy before making
payment. |
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Can
I pay by credit card in Vietnam?
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Yes. You can pay by Visa,
Master only. Also, Please keep in mind that we
DO NOT accept card payment only over the phone
due to security purposes. We need the written
authorization from you with your real signature.
We currently accept the Visa and Master credit
cards with 2,75 % bank fees .
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Can
I extend my Vietnam visa? |
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The visa we apply for you is
tourist visa with maximum validity of 01 month.
However, you can extend the Visa when you are in
Vietnam.
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How
I can get Vietnam visa on arrival?
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You can get the Visa upon your
arrival to the Airport. Firstly, we apply for
the Letter of Visa Approval of which a copy will
be sent to you. You will need this to get on the
flight to Vietnam. Upon arrival at Vietnam’s
Airport, you should submit this copy to the
Immigration Officer. Just 05 minutes, you pay
25USD/PAX and get the visa.
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